AI Voice Agent

Every Missed Call Is a Missed Customer

58% of restaurant calls go unanswered. Each one represents a reservation, a takeout order, or a catering inquiry walking straight to your competitor. Our AI voice agent answers every call in under one second, 24 hours a day, in 30+ languages.

58%
of restaurant calls go unanswered
$27K+
lost revenue per location/year
69%
of diners abandon if no answer
scaledgrowthagency.com/client
AI Voice Agent Dashboard showing live call handling and revenue tracking
89%
of Americans open to AI agents for restaurant interactions
The Harris Poll, 2025
86%
of restaurant operators comfortable using AI
Toast, 2025 (712 decision-makers)
10,000+
restaurants using AI phone systems today
SoundHound, 2024
100M+
customer interactions processed by restaurant AI
SoundHound/BusinessWire, Oct 2024

The Phone Still Matters More Than You Think

In an era of apps and online ordering, 63% of Americans still say calling is their preferred way to contact a restaurant, according to a 2025 Harris Poll of 2,065 U.S. adults. For reservations, special requests, and catering inquiries, the phone remains the default channel.

Yet most restaurants miss the majority of these calls during peak hours — when the host stand is overwhelmed, the kitchen is slammed, and every team member is occupied.

The result: According to HungerRush, the average QSR loses over $27,000 per year from unanswered calls alone. For full-service restaurants with higher check averages, the impact is significantly greater.

  • 69% of diners will give up on a restaurant that doesn't answer — Harris Poll, 2025
  • 72% of millennials (ages 29-44) are even more likely to abandon — Harris Poll, 2025
  • Nearly 80% of consumers consider the phone channel important — TransUnion, Oct 2024
scaledgrowthagency.com/client — Messages
SMS message history showing AI handling customer conversations automatically
Capabilities

What Your AI Agent Handles

A fully trained voice agent that sounds natural, handles complex requests, and never puts a caller on hold.

Book Reservations

Checks availability, confirms party size and time, handles special requests (high chairs, dietary needs, celebrations), and sends SMS confirmations — all in real time.

Take Orders

Processes takeout and delivery orders with full menu knowledge. Handles modifications, add-ons, and upsells. Sends order links or processes directly through your POS.

Answer FAQs

Hours, location, parking, dress code, allergen info, menu questions, private events — trained on your specific restaurant details, updated in real time.

30+ Languages

Auto-detects caller's language and responds fluently. Spanish, Mandarin, French, Korean, Portuguese — no setup required. Serve 100% of your market.

Spam Blocking

Automatically identifies and blocks robocalls and spam before they waste your time. Import blocklists from any device. Stop unwanted calls from reaching you.

Seamless Handoff

Transfers to a live person anytime. Ring First mode lets your phone ring first — if no one answers, AI takes over. You control the experience.

Proven Results

Real Results from Real Restaurants

These aren't projections — they're verified outcomes from restaurants already using AI voice technology.

Popmenu AI Answering

Kapow! Noodle Bar

This multi-location restaurant deployed Popmenu's AI phone answering across their locations. The AI fielded nearly 95,000 calls, with 40% being revenue-generating interactions.

94,900 calls fielded by AI
$1.6M estimated revenue captured
1,000+ staff hours saved
Source: Popmenu Case Study, 2024
SoundHound AI

White Castle — 100+ Drive-Thru Lanes

White Castle deployed SoundHound's "Julia" AI across over 100 drive-thru lanes, many operating 24/7. The system achieved a 90% order completion rate with an average processing time of roughly 60 seconds.

90% order completion rate
~60s avg. order time
100+ locations deployed
Source: SoundHound / BusinessWire, August 2023
ConverseNow

1,800+ Stores Across 46 States

ConverseNow powers AI ordering for brands including Domino's and Fazoli's. Their system processes over 2 million conversations per month, repurposing 83,000+ labor hours.

+31% same-store sales
+25% avg. ticket increase
83K+ labor hours/month saved
Source: ConverseNow, 2024
HungerRush OrderAI

Jet's Pizza — $100M in AI Orders

Jet's Pizza deployed HungerRush's OrderAI system, achieving a 92% order completion rate across 3 million+ successful orders — generating $100M in revenue through the AI channel.

$100M in AI-processed orders
92% completion rate
+14% profit vs. 3rd party
Source: HungerRush, 2024

Your Existing Phone Number. Zero Disruption.

You don't change your phone number or your phone service. We work alongside your existing setup with three flexible routing options:

  • AI Always On: Every call goes directly to AI for instant response, 24/7
  • Ring First: Your phone rings first — if no one answers within 3-4 rings, AI takes over automatically
  • Scheduled: Set hours for AI to handle calls (e.g., after 10 PM, before 11 AM) while staff answers during peak

Every call is recorded, transcribed, and analyzed. Search any conversation by keyword. See what customers actually ask. Use insights to train AI better and make data-driven decisions.

scaledgrowthagency.com/client — Intelligence
Customer Intelligence dashboard showing health scores and analytics
Industry Momentum

The Industry Is Moving Fast

AI voice technology in restaurants is no longer experimental — it's mainstream.

82% of restaurant executives expect their AI investments to increase in the next fiscal year, with 63% already using AI for customer experience daily.

Deloitte, "How AI is Revolutionizing Restaurants" — 375 global execs, Q4 2024
Papa John's

All 600 Corporate Locations

Papa John's deployed AI phone systems across all 600 corporate-owned locations, with "significant and growing" adoption among 2,700 franchisees. Approximately 30% of their orders previously came by phone.

Source: Restaurant Business Online, 2024
National Restaurant Association

Industry-Wide AI Readiness

79% of restaurant operators have implemented or are considering AI (Popmenu, 2024). Toast's survey of 712 decision-makers found 86% are comfortable using AI, with 81% planning to increase use.

Source: Popmenu 2024, Toast 2025
FAQ

Frequently Asked Questions

Our AI agents use the latest conversational AI technology, producing natural-sounding speech with appropriate pacing, tone, and inflection. Most callers cannot distinguish the AI from a well-trained host. You choose the voice, personality, and speaking style. The agent is trained on your specific menu, hours, policies, and specials.
No. You keep your existing phone number and phone service. We use call forwarding from your carrier to route calls through our system. You can choose when AI answers: always, on a schedule, or only when your staff doesn't pick up (Ring First mode). Setup takes about 5 minutes.
The AI can transfer to a live person at any time. If a caller says "let me talk to someone" or the AI detects a complex request it can't handle, it seamlessly transfers the call to your staff. You set the transfer destination — host stand, manager, owner's cell phone, etc.
Yes. The AI integrates with your reservation system (our built-in system, Resy, OpenTable, or others) to check real-time availability and create confirmed bookings. It can also send SMS confirmation links. For restaurants using our built-in reservation system, there's zero per-cover fee.
Our AI voice agent starts at a fraction of the cost of a part-time employee. According to Toast/NRA data, it costs $5,864 to hire and train a single new staff member. Our system handles unlimited concurrent calls 24/7 without breaks, sick days, or turnover — for a flat monthly fee. Most restaurants see positive ROI within the first month from recovered missed calls alone.
Over 30 languages including English, Spanish, Mandarin, Cantonese, French, Korean, Japanese, Portuguese, Vietnamese, Arabic, Hindi, and more. The AI auto-detects the caller's language and responds accordingly — no setup or configuration needed.

Ready to See It in Action?

Schedule a personalized demo and see how your restaurant can benefit.