Multi-Location Management

6 Different Software Tools. One Unified Portal.

Multi-unit restaurants use an average of 6 different back-of-house software tools. Each location runs its own POS reports, its own reservation system, its own marketing. The result: inconsistency, data silos, and operational blind spots. Our platform unifies everything — AI agents, reservations, orders, loyalty, analytics, and messaging — into a single portal across all your venues.

See Pricing

average software tools per multi-unit restaurant — CrunchTime, 2023

22%

potential sales increase from better ops execution — CrunchTime/EnsembleIQ

96%

of multi-unit operators planning expansion — CrunchTime, 2023

scaledgrowthagency.com/client

Multi-location restaurant dashboard showing cross-venue analytics and operations

Every Location Is an Island

When each location runs its own systems, you get inconsistent data, fragmented customer experiences, and no way to compare performance. Your downtown location uses one reservation system while your suburban outpost uses another. Marketing campaigns go out at different times with different messaging. Your highest-performing location's practices never spread to the rest. And pulling a consolidated report means exporting CSVs from 6 different platforms.

Multi-unit restaurants use 6 different software tools on average — CrunchTime, 2023
Nearly 40% of shifts are insufficiently staffed across locations — CrunchTime, 2023
75% of restaurants struggle with profitability due to poor food cost management — Sculpture Hospitality, 2025

scaledgrowthagency.com/client — Intelligence

Cross-location analytics showing performance comparison across venues

Capabilities

Everything You Need to Run Multiple Locations

A unified operations platform that gives you full visibility and control across every venue.

Unified Dashboard

One screen showing revenue, calls, reservations, orders, and alerts across all locations. Drill down into any venue with one click. Compare performance side-by-side with customizable date ranges.

Cross-Location Analytics

See which locations are growing, which are declining, and why. Compare cover counts, average checks, customer retention, and AI agent performance. Identify top performers and replicate their success.

Centralized Settings

Push menu updates, hours changes, AI agent prompts, and marketing campaigns to all locations simultaneously. Or customize per venue. You control the balance between consistency and local flexibility.

Per-Venue AI Agents

Each location gets its own AI voice agent trained on its specific menu, hours, and policies. All agents share your brand voice and standards but handle location-specific questions correctly.

Location-Level Reporting

Automated daily, weekly, and monthly reports per location. Cover counts, revenue, labor metrics, customer satisfaction, AI call handling rates. Delivered to the right managers automatically.

Staff Management

Track staffing levels, turnover rates, and labor costs across venues. Identify locations that are consistently understaffed. Reduce the $5,864 per-hire cost through better retention insights — Toast/NRA, 2025.

Consistent Branding

Ensure every location delivers the same experience. Shared menu standards, consistent AI agent responses, unified loyalty programs, and coordinated marketing campaigns. One brand, many doors.

Role-Based Access

Owners see everything. Regional managers see their territory. Location managers see their venue. Staff sees what they need. Fine-grained permissions ensure the right people have the right access.

Proven Results

How Multi-Location Operators Are Winning

Real data from real restaurant groups proving that unified operations drive measurable growth.

Darden Restaurants

2,100+ Restaurants, One Operational Standard

$8.6B company operating 2,100+ restaurants including Olive Garden, LongHorn Steakhouse, and Capital Grille. Uses Check-Level Analysis to track every step of the guest experience across all locations.

$8.6B revenue

2,100+ restaurants

Check-Level Analysis

Source: Darden Investor Relations, 2024

CrunchTime Multi-Unit Study

202 Operators Reveal What's Next

Survey of 202 multi-unit operators found 96% planning expansion, majority adding BI (63%), inventory management (60%), and labor scheduling (56%). Better operations execution could increase sales by 22%.

96% expanding

+22% sales potential

202 operators

Source: CrunchTime/EnsembleIQ, 2023

Al Aseel Restaurant Group

From 1 Location to 10 with Unified Guest Management

Scaled from a single location to 10 venues using centralized reservation and guest management. Revenue grew 116% with unified customer profiles across all locations.

1→10 venues

+116% revenue

Unified profiles

Source: SevenRooms, 2024

Shake Shack Operations

Data-Driven Scheduling Across All Locations

Reinvented their labor deployment model across all locations using data-driven scheduling. Improved both throughput and guest experience through operational consistency.

Data-driven scheduling

All locations

Throughput improved

Source: Shake Shack/QSR Magazine, 2024

One Customer, One Profile, Every Location

When a guest visits your downtown location on Friday and your airport location on Monday, they have one unified profile. Their loyalty points, preferences, dietary restrictions, and visit history travel with them. Your AI agent at any location knows who they are. This isn't just convenience — it's the difference between a customer feeling like they're visiting a chain and feeling like they're visiting their restaurant.

Unified customer profiles across all locations automatically
Loyalty points earned at one location redeemable at any
AI agents at every venue share customer context
Cross-location analytics reveal where customers visit and why

scaledgrowthagency.com/client — Contacts

Unified customer profiles showing activity across all restaurant locations

Industry Momentum

The Shift to Unified Operations

Multi-unit operators are consolidating their tech stacks. The data shows why.

Improved operations execution could increase sales by 22% across multi-unit restaurant organizations. Yet most operators still manage each location with fragmented tools that don't talk to each other.

CrunchTime/EnsembleIQ, 2023

Technology Investment Priorities

Operators Are Consolidating Their Stack

63% of multi-unit operators plan to add business intelligence, 60% inventory management, and 56% labor scheduling tools. The demand for unified operations platforms is accelerating.

Source: CrunchTime, 2023

Labor Cost Impact

Predictive Scheduling at Scale Saves Hundreds of Thousands

Full-service restaurants average 36.5% labor costs. A 4-6% reduction through predictive scheduling at scale translates to hundreds of thousands in savings for multi-unit operators.

Source: NRA 2024 / HC-Resource, 2025

FAQ

Frequently Asked Questions

There's no location limit. Whether you have 2 venues or 200, all locations are managed from a single portal. Each location has its own settings, menus, and AI agent, but you control everything centrally.

Yes. Each venue can have its own menu, hours, specials, AI agent configuration, and floor plan. You choose what to standardize across locations and what to customize per venue. Push changes to one location, a group, or all at once.

Each location gets its own AI voice agent with location-specific knowledge (that location's hours, menu, specials, directions). All agents share your brand voice and escalation rules. Callers to each location talk to an agent that knows that specific venue.

Yes. Role-based access control lets you define exactly what each user can see and do. Owners see all locations. Regional managers see their territory. Location managers see their venue. Staff members see only what they need. All customizable.

Points earned at any location are redeemable at any other location. A customer's tier status is universal. This encourages cross-location visits and creates a unified brand experience. You can also run location-specific promotions within the shared program.

Our platform integrates with major POS systems (Toast, Square, Clover, and more). Even if different locations use different POS systems, customer data and analytics are unified in our portal. We normalize the data so you can compare apples to apples.