Every happy guest who doesn't leave a review is an invisible endorsement — gone forever. Reputation Engine automatically turns your most satisfied customers into your most powerful marketing asset, triggered in the 2-hour window after they leave when their experience is freshest.
Standalone product — no voice agent required. Or included free with any voice agent plan.
The current review system has a fundamental problem: motivated customers are disproportionately the unhappy ones. They leave reviews unprompted. Your loyal regulars who had a wonderful evening go home, think "I should write something," and never do.
The result is a ratings profile that doesn't reflect your restaurant's reality. A 4.1 from 47 reviews looks weaker than a competitor's 4.3 from 200 — even if your food and service are demonstrably better. Volume and recency matter as much as the score itself.
Google's algorithm weights recent, frequent reviews. A restaurant with 5 reviews this month ranks above one with 500 reviews from three years ago. The game favors whoever asks — systematically, intelligently, at exactly the right moment.
Reputation Engine runs in the background while you focus on your guests. Every automation is timed, personalized, and compliant with Google's review policies.
Reputation Engine detects every completed visit via your reservation system, POS integration, or AI voice agent call log. No manual input required.
A warm, personalized text lands when the memory is fresh and the experience is peak. Manager-signed, first-name addressed, with a single clear question.
Positive reply → one-tap Google deep link. Negative reply → manager alert immediately, internal capture, no review damage. Simple. Clean. Compliant.
Industry data is clear: SMS open rates hit 98%. Email for restaurant review requests hovers around 53% and falls further every year. But open rate alone isn't the win — the copy and the timing are what convert.
Reputation Engine uses manager-signed messages ("It's Marco, manager at The River Grille") because research shows customers respond at a significantly higher rate to a person than to a brand. The question is simple, low-pressure, and honest — a real ask, not a trick.
Reputation Engine is purpose-built for restaurants — not a watered-down version of an enterprise tool.
Sends automatically 2 hours after a guest's reservation time. Configurable delay from 30 minutes to 48 hours. Never sends during lunch or dinner rush.
Y/positive reply → Google deep link. N/negative reply → internal capture + instant manager alert via SMS and email. No review gatekeeping — just smart routing.
Google first. If a guest leaves a Google review, we ask for TripAdvisor or Yelp 3 days later. Sequential, never simultaneous — preserving completion rates.
See exactly how many texts sent, responded, clicked, and converted to published reviews. Review velocity chart and average rating trend — all in your portal.
Every negative response creates an internal alert sent directly to your manager's phone and email — with the guest's name, visit date, and their exact feedback.
90-day lockout per guest. VIP and loyalty flagging. Guests who've already left a review this cycle are automatically excluded from future campaigns.
Hard review gating — blocking unhappy customers from leaving reviews — is a federal violation since the FTC's October 2024 Consumer Reviews and Testimonials Rule. The Fashion Nova case ($4.2M fine) established the enforcement precedent. Reputation Engine never gatekeeps: every customer receives a review link. What we do is intelligently personalize the tone and timing. Positive respondents get an enthusiastic, frictionless Google link. Negative respondents get a human apology and internal capture — and the review link is still available to them on request. Every compliant, every time.
Birdeye charges $299–449/month per location. Podium charges $399–599/month. We built a better product for a fraction of the price — because reputation management shouldn't cost more than your food budget.
Schedule a personalized demo and see how your restaurant can benefit.